How do restaurants cope up with high walk ins during weekends/holidays?
Weekends and public holidays are critical times for restaurants. It is that time of the year when restaurants hope to make as much profit as they can. However, operating a restaurant during peak time is not an easy task by any means. High walks-in generally comes along with enormous reasonability of handling customer expectations. Customers not only want to feel special, but also want delicious food to be served at their table in matter of few minutes. In other words, restaurant’s management skills are stretched to utmost limits during peaks hours.
But the skill of running a restaurant smoothly during peak hours can be perfected, provided restaurant owners put few important things in place. These important things help in keeping your restaurant staff motivated and agile, something that is very much needed during peak hour.
Keep Dedicated Team To Handle Critical Situations During Peak Hour: As restaurants get overcrowded during weekends/holidays, many undesirable situations come to fore. Late or over-delayed services are a common customer complaint during peak hours. Waiter’s and staff member’s rude and uncalled comment is another common problem during peak hours. All these undesirable situations needs sensitive handling by a dedicated team that must preferably compromise of senior staff members, who already have experience in handling such critical situations.
Keep staff attrition as low as possible: Low staff attrition would simply mean that restaurant owners won’t have to face any staff shortage problem, which in-turn will help in running the restaurant smoothly during peak hour time. However, entire operation and management of hotel can face a breakdown if it does not have adequate supply of staff employees to cope with unbearable demand during peak hours.
Hotel management must especially take care to maintain low attrition rate among catering staff. Low attrition rate among catering staff often helps in maintaining quality of food, something that is most needed during peak hour time.
Maintain Personal Rapport with Staff Members: The one way to keep staff attrition low is to maintain personal rapport with all the staff members. This helps in creating positive and highly motivated work culture. This not only works in restaurant alone, but almost all the work places. The thing to bear in mind is that a highly motivated Staff tends to perform productively and energetically during peak hour. Needless to say, any restaurant owner would want his/her staff to exhibit these qualities when faced with high walk-ins.
Embrace Modern Technology: Restaurant owners must not shy away from embracing modern technology, if they are really serious about keeping their restaurant’s productivity level high during holiday and weekend periods. Owners can install latest software to keep a check on inventory. They can also give a huge boost to catering staff’s productivity by installing all the latest equipments in kitchen. Besides, restaurant owners can also offer free wifi to their customers, which can keep them happily occupied while waiting for their dinner/lunch.
Be Polite When Asking for Customers to Vacant Table: Most restaurants have to cope with long waiting queue during holiday and peak time. The long queue means that hotel has immense pressure to get a vacant table for their waiting customers. However, getting a customer to vacant the table can be a pretty tricky, especially if they decide to briefly overstay after their dinner and lunch. The situation can become more tricky if the customer turns out to be unreasonable one.
Such a tricky situation must be handled with absolute politeness. Restaurant owners must teach their staff members the needed etiquette to deal with such situation. Staff members must be told to be calm even when customer is uncooperative or unreasonable.